Refunds
Refund & Cancellation Policy
This policy describes when refunds are applicable and how disputes are handled for paid features (if enabled). For billing help, keep your transaction ID ready.
Duplicate charge
Failed payment
Activation issue
Dispute support
Refund checklist
Transaction ID
Required
Registered contact
Phone/email
Evidence
Screenshot
How refunds work
1) Contact support
Send transaction ID and registered phone/email.
2) Verification
We verify payment status with the gateway records.
3) Decision
Approved/declined based on eligibility and evidence.
4) Processing
Refund is initiated to the original payment method.
Refund eligibility
Eligible
Duplicate charge for the same plan
Money deducted but payment failed
Money deducted but plan not activated (after verification)
Usually not eligible
Plan successfully activated and used
Change of mind after activation
Refund requests without transaction proof
Processing time
If approved, refunds are initiated to the original payment method.
Refund completion time depends on the payment gateway and your bank.
Disputes & chargebacks
If a dispute is raised via the gateway/bank, it may follow the chargeback process and timelines set by the payment provider.
Please contact support first—we can often resolve issues faster with the transaction reference.